FAQs
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team.
To apply a promo or discount code:
• Proceed to checkout and enter your code in the Discount Code field.
• Click Apply to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take a few hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
Delivery times vary depending on the destination and regional carrier.
• United States: Typically arrives within 7-12 business days.
• Canada: Typically arrives within 7-15 business days.
• Mexico: Typically arrives within 7-15 business days.
• United Kingdom: Typically arrives within 8-15 business days.
• Australia: Typically arrives within 8-15 business days.
Please note these are estimated delivery times. Actual delivery times may vary depending on delays, customs processing, and other factors.
Certain items may ship from different warehouses and arrive in separate shipments.
We do ship to a number of countries outside the US.
To review the countries we ship to, please see below:
- Canada
- Mexico
- United Kingdom
- Australia
Please note that international shipments can take up to 15 business days.
If you have been waiting for more than 15 business days to receive your order, please get in touch with our team to investigate the issue.
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
Conditions for return:
1) Product must be in good to mint condition with the shoe tag attached
2) No signs of use that prevent full price resale
Our return policy allows returns for products received in the last 30 days.
Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.
Your refund will be the price of the purchase minus the cost of shipping and restocking fee. You can expect your refund to be processed within 12 business days or fewer after our returns department receives the return. You should receive your refund 3-5 business days after it is processed.
Yes! We offer fast and free shipping for orders over $150 worldwide.
*Note: Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Orders can be canceled within 2 hours after making the purchase.
Please email our team with your cancellation request as soon as possible.
You will receive confirmation of your cancellation if we’re able to make it happen.
After this period, we may not be able to cancel your order as it might already be in processing or shipment.
If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.